We posted a letter earlier this summer acknowledging that many of our customers were experiencing delayed aligner shipments, which was ultimately due to the unforeseen and unprecedented growth of our business. As promised, the entire SmileDirectClub team has worked around the clock to not only catch up on these delayed orders, but also to find a timely solution to prevent this in the future. Today, we’re very excited to announce that the light at the end of the tunnel is near!
What this means for you:
Founded on the simple belief that everyone deserves a smile they love, SmileDirectClub is committed to ensuring we provide each one of you with the highest level of service. Thank you again for continuing on this journey with us. If you have questions or concerns about your plan, call our SmileExperts at 800-277-2692 or email firstname.lastname@example.org.
Jordan & Alex